We are committed to providing high quality services and products, so if you have
a complaint, please let us know.
We will investigate your concerns as quickly as possible to resolve them to your
To assist us in helping you:
For loan related complaints:
firstname.lastname@example.org or phone: (02) 9232 8888 and ask to speak
with the Complaints Officer.
For funds related complaints:
or phone: (02) 9232 8888 and ask to speak with the Complaints Officer.
We will acknowledge your complaint within 48 hours from when we receive it.
We will aim to resolve your complaint as quickly as possible, if not
immediately. While most matters can be resolved quickly, more complex issues may
take longer. By law, we are required to respond and finalise your complaint
We will let you know the outcome and reasoning in relation to
the progress of your
complaint as soon as possible.
For more complex matters, we will keep you informed of the progress and let you
know when you can reasonably expect a response.
If however, despite our best efforts, you believe that your complaint has not
been satisfactorily dealt with by our staff you may wish to contact the Credit and Investments Ombudsman Service (CIO), which is an independent complaints resolution service
The Credit and Investments Ombudsman Service contact details are:
Postal Address: PO Box A252 Sydney South NSW 1235
Telephone: 1800 138 422
Fax: (02) 9273 8440
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Snapshot as at
20 March 2018
Base Rates are our indicative base rates for commercial property lending.
A lending margin is added to these rates depending
on the nature and term of the transaction.
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Disclaimer: While all reasonable care has been taken in the preparation of this information, Balmain take no responsibility for any actions taken based on information contained herein or for any errors or omissions. Interested parties should seek independent advice prior to acting on any information presented.