We are committed to providing high quality services and products, so if you have a complaint, please let us know.
We will investigate your concerns as quickly as possible to resolve them to your satisfaction.
To assist us in helping you:
For loan related complaints: email creditcomplaints@balmain.com.au or phone: (02) 9232 8888 and ask to speak with the Complaints Officer.
For funds related complaints: email complaints@balmain.com.au or phone: (02) 9232 8888 and ask to speak with the Complaints Officer.
We will acknowledge your complaint within 48 hours from when we receive it.
We will aim to resolve your complaint as quickly as possible, if not immediately. While most matters can be resolved quickly, more complex issues may take longer. By law, we are required to respond and finalise your complaint within:
We will let you know the outcome and reasoning in relation to the progress of your complaint as soon as possible.
For more complex matters, we will keep you informed of the progress and let you know when you can reasonably expect a response.
If however, despite our best efforts, you believe that your complaint has not been satisfactorily dealt with by our staff you may wish to contact the Credit and Investments Ombudsman Service (CIO), which is an independent complaints resolution service provider.
The Credit and Investments Ombudsman Service contact details are:
Postal Address: PO Box A252 Sydney South NSW 1235 Telephone: 1800 138 422 Fax: (02) 9273 8440 Email: info@cio.org.au Website: http://www.cio.org.au
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Snapshot as at 23 February 2018
Balmain Base Rates are our indicative base rates for commercial property lending. A lending margin is added to these rates depending on the nature and term of the transaction.